by Kerstin Jatho | Oct 22, 2026 | BLOG
The last conversation Employee voice can be restored, and it usually turns on a single conversation. Somewhere in your organisation right now, there is a person who has already had their last honest conversation with you. You don’t know it yet. They may not realise...
by Kerstin Jatho | Oct 8, 2026 | BLOG
Compressed trust is the quiet risk every experienced leader should learn to read. Trust rarely breaks outright. More often it narrows, interaction by interaction, until a leader hears only the safest version of reality. The most dangerous communication problem in an...
by Kerstin Jatho | Sep 24, 2026 | BLOG
The open door that quietly closed I used to tell my team that my door was always open. I believed it. I meant it. It was my version of an open-door policy. Then one afternoon, I noticed someone walking toward my office with that hesitation that tells you a person is...
by Kerstin Jatho | Sep 10, 2026 | BLOG
The most expensive words in leadership: “Why didn’t anyone tell me?” Organisational silence is one of the most useful signals a leader can learn to read. It rarely means people have nothing to say. More often it means they have decided that saying it is not worth the...
by Kerstin Jatho | Aug 27, 2026 | BLOG
A leadership myth is that silence is a communication problem. It isn’t. More often than not, silence is a power problem. Throughout my studies on leadership, trust, engagement, and follower experiences in South African SMEs, one pattern emerged with remarkable...
by Kerstin Jatho | Aug 20, 2026 | BLOG
Last week, we explored how power is experienced. This week, we build on that conversation by examining how power is exercised and by whom. Most people assume that power in organisations belongs to leaders. It doesn’t. Leaders possess formal authority. They make...
